Frequently Asked Questions

Have a niggling little query? Let us help!
 
We've listed the most common questions and answers here.
  • Membership

    What are the benefits of membership?

    You can explore all of Novabods beyond Base Camp – that’s lots more missions to complete (eight more levels in fact)! You can also have fun singing to all the songs in the Song Studio and choosing from the avatars.

    Will I have my own logins?

    Yes, you’ll have your own logins to access Novabods; you’ll also be able to access Manage Account with your password too. From this ‘family login’, all your children need to do is select their own Nova Rover from the Launchpad to start having fun.

    How do I add more children to Novabods?

    You can add up to 5 children when you register to Novabods - just visit Manage Account and select ‘Add Additional Child’. 

    When does my membership expire?

    You'll still have access to Novabods until the end of your current membership period, after which it will automatically end.

    Will my membership automatically renew?

    No, you'll have access to Novabods until the end of your current membership period, after which it will automatically end.

    How do I cancel my membership?

    You can cancel your membership at any time. To do this, go to Manage Account and select ‘Manage Membership’ and then ‘Cancel Membership’.

    Are memberships refundable?

    Your Novabods membership is only refundable under certain conditions. For more details, please go to our Terms of Service.

    How do I change my settings?

    To change any settings like bank details and personal details, simply visit Manage Account.

    How do I change my email address?

    To change the email address you use to log in to Novabods, visit Manage Account, click ‘Edit Details’ and then enter the new email address and press ‘Save’. We’ll send you an email to verify it but once you’ve done that, you’re good to go!

    How do I change my billing information or payment method?

    To do this, simply visit Manage Account, then select ‘Change Payment Method’ and enter the details of the new card.

  • Using Novabods

    What is Novabods?

    Novabods is where children not only have fun, but learn at the same time!

    Your child will begin their adventure as a cadet at the Launchpad and blast off to planet Numa or Alpha to begin the Novabods mission to explore and learn.

    Who is Novabods for?

    Novabods is designed for 5-7 year olds, however, all children can play and explore. You can load up to 5 children onto one account.

    How does it work?

    Your children can complete missions in the Numa and Alpha planets and earn sparkly gems to play games in the super fun Asteroid Arcade.

    All you need is a Wi-Fi connection and a computer, laptop or tablet device to log in.

    For more information on the web browsers we recommend for Novabods, see the Technical Issues & Support section of the FAQs.

    How do I earn gems?

    Gems are the Novabods currency! To earn them, cadets must take on the missions. The more they score, the more gems they’ll get to spend on fun games in the Asteroid Arcade!

    How do I earn badges?

    To earn badges, all you need to do is play the missions! There are three badges for every level and you get a badge for different achievements.

    Your kids will see all the badges they’ve earned on each Planet Overview of Numa and Alpha.

    Why can’t I play on games in the Asteroid Arcade?

    As well as completing fantastic missions, your child can play exciting games in the Asteroid Arcade. To play the games, your child needs to earn gems by completing the missions on planet Numa and Alpha, which aim to boost learning.

    Why are there ‘padlock’ signs appearing on some levels?

    If padlock signs are appearing on levels, don’t worry, you can still access them! All you need to do is complete at least four missions in the previous level which will automatically unlock the next level.

    Do I need an Internet connection for Novabods?

    Yes, to play on Novabods you will need an active Internet connection.

    Is Novabods suitable for all skill levels?

    Novabods is designed for 5-7 year olds, however, all children can play and explore!

    Is Novabods suitable for children with special educational needs?

    Yes, although the content could be challenging, there are no year levels on the content so children do not know what level they’re working at and can learn and have fun! The interactivity and reinforcement of incorrect answers on each mission means every child’s learning is super valuable!

    Is Novabods suitable for non-English speaking students?

    The interface is suitable, however, all the games are in English. This can be a great tool for those learning the language.

     

    For more information on the Novabods features mentioned, see the Novabods Features section below.

  • Novabods Features

    What is Manage Account?

    Manage Account is your hub on Novabods. Think of it as the ‘settings’ tool – you have the control. Visit it to change account details and add up to 5 children.

    What is the Launchpad?

    The Launchpad is where your child can access everything on Novabods. Your children can select their Nova Rover here and start playing on Novabods. Each Nova Rover on the Launchpad will show your child’s display name and their total number of gems.

    What is the Nova Rover?

    Your children will enter their Nova Rovers from the Launchpad where they can do a number of cool things! They can blast off in it to land on either planet Numa or Alpha. Once on a planet, your child will fly in it to complete missions. They can also journey to the Asteroid Arcade to find exciting games here, go to the PlayLive Pod to experience fun challenges and visit the Song Studio to sing fun nursery rhymes.

    In the Nova Rover too, children can click on their Novabod and choose which Novabod they want – there’s so many cool ones to choose from!

    Also, kids can go ahead and personalise their Nova Rover to how they want too! Children can change the colour of their Nova Rover at any time by going into it and selecting the ‘paintbrush icon’ in the left-hand corner.

    What are the Numa and Alpha planets?

    The Numa planet offers lands filled with rich numeracy missions – it’s the planet of mathematics! Our Numa missions will help support your child with their numeracy and mathematical skills to enhance their learning experience.

    On the Alpha planet, you can delve into our exciting English and literacy challenges! Missions on this planet will help improve your child’s reading and writing skills.

    What are missions?

    Missions can be found in the Numa and Alpha planets. In each planet, there are nine levels, including Base Camp, comprising of five missions each.

     

    A 60% success rate is needed to pass a mission - but don’t forget, the better your score, the more gems are rewarded! Plus, you can replay all the games you’ve unlocked to keep earning even more gems.

     

    Also, by scoring high in missions or completing more missions in a level, your children will increase their chances of earning super badges!

    What is the Asteroid Arcade?

    As well as completing fantastic missions, your child can play exciting games in the Asteroid Arcade. To play the games, your child needs to earn gems by completing the missions on planet Numa and Alpha, which aim to boost learning.

    What is the PlayLive Pod?

    The PlayLive Pod has two really fun, interactive multi-player games, PlayLive Addition and Words, for your child to play on (they're free to play too and won't cost gems). Here, your child can put their word and number skills to the test over and over again to develop their ability, improve their high score and potentially reach the weekly leaderboard.

    What is the Song Studio?

    The Song Studio has super cool nursery songs, including Going to Sea, Ten Brown Owls and Five Currant Buns, for younger children to sing along to and learn fun rhymes. They don't cost gems but you do need a membership to sing along to them all.

    What are gems?

    When your child takes on missions, they’ll be rewarded with gems to spend on games in the Asteroid Arcade. The better your child’s score, the greater their gem reward and the more games they can play.

    What is the Avatar Select area?

    The Avatar Select area, which can be found by clicking on your Novabod in the Nova Rover, is where your kids can choose their Novabod – there are six super cool Novabods to choose from so go ahead and see which one you love!

  • Technical Issues & Support

    Which web browsers should I be using?

    We’d recommend using the latest version of any of the following browsers:

    • Chrome
    • Firefox
    • Safari
    • Edge

    I’ve forgotten my password. What do I do?

    You can change your password at any time via the ‘Forgotten Password?’ link on the login page.

    How do I change my email address?

    To change the email address you use to log in to Novabods, visit Manage Account, click 'Edit Details' and then enter the new email address and press 'Save'. We’ll send you an email to verify it but once you’ve done that, you’re good to go!

    How do I update my web browser?

    Take a look at these instructions to update your web browser:

    Chrome

    Select the three dashes in the top right corner, then click ‘Settings’ and ‘About Google Chrome’. Chrome will then see if there are any updates and tell you if you need to install any.

    Firefox

    Look for the ‘Help’ button and then ‘About Firefox’. From here, Firefox will check for any updates and let you know if you need to update anything.

    Safari

    Navigate to the ‘Start’ menu, run the ‘Apple Software Update’ program and see if there are any available Safari updates to install.

    Microsoft Edge

    Depending on the Microsoft version you're running, Microsoft Edge should be updated to the latest version possible automatically.

     

    For more information on the Novabods features mentioned, see the Novabods Features section above.

  • Online Safety

    How can I keep my account safe?

    The Novabods Team takes online safety extremely seriously. We highly recommend you choosing a secure password and never share it with anyone. When you create a password for Novabods, we’ll require you to include at least 1 upper case letter, 1 lower case letter and 1 number for security purposes.

    Is Novabods safe for my child?

    You can be rest assured that your child is playing in a safe online environment when they are on Novabods. At no point is their location revealed to others and your child cannot contact any other Novabods users whilst they explore Novabods.

    In the PlayLive Pod, your child does get the chance to compete against other children live online. Here, other children can only see your child’s display name and in no circumstances will any users’ full name be displayed to anyone else here.

    How do you keep my information safe?

    Please read our Privacy Policy to see how we keep information safe here.

    How can I make sure PlayLive, the live environment, is safe for my child?

    One of our lines of safety is our whitelist which is a dictionary of permitted words. If a word is not on the whitelist, it cannot be used by your child. This is applicable for PlayLive Words.

    Another line of safety is that your child’s display name, which they use for Novabods, will only appear on PlayLive. Their full name will not appear.

    Why are you asking for my email address?

    We need to know your email address so that you can use it to log in to Novabods. We also need it to contact you about your membership information, if you request a new password or email and more.

     

    For more information on the Novabods features mentioned, see the Novabods Features section above.

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